Global Trends For the Financial Service Industry

As the economic crisis continues to unfold, the financial service industry faces serious challenges. The crisis is rooted in continuous imbalances, including long periods of low interest rates, rapidly rising asset prices, and massive credit and savings imbalances. The 2007 and 2008 Reports from the World Economic Forum predicted these changes as continuous risk to the market.

Earlier decades of exceptional growth and capitalism at its best have now caused the market to adapt to tighter credit, growing government intervention, slowing pace of globalization, and no economic growth. With increasing regulations in the United States and decreasing availability of credit, the industry faces a significant risk of stunted growth. The global recession is also affecting the financial sector because of capital markets and decreased aggregate demand, according to Max von Bismarck, Director and Head of Investor Industries.

This article will provide leaders, employees and investors in the financial service industry with five unique and timely trends to keep in the forefront of their growth strategies for the next five years. These five key trends will shape the post financial crisis in a holistic and systematic manner.

FIVE KEY TRENDS

GLOBAL BANKING. According to the World Bank, although many banks such as American Express, Citibank and JPMorgan Chase conduct business in multiple countries, they are relatively regional in the United States. In order to grow, the financial industry will have to infiltrate emerging markets. For companies that have a more aggressive growth strategy, the spread to emerging markets such as Africa and Asia presents unparalleled opportunities for profit and increased market share.

IT PLATFORM SHARING. Network World confirms that financial service firms’ business strategies must be altered for the new dynamics and intricacies of today’s market. Immediate access to information and integration along product lines and geography are a must for future success. With the need to supply information to a global market, firms must decrease cost. One cost effective initiative is the use of platform sharing; like cell phone companies that collaborate with local companies in order to decrease cost and increase access, financial firms can do the same.

E-BANKING. A special report from The Economist sees that with 3.5 billion people with cell phones and an expected 10-20% year over year growth, personal and business banking transactions are conducted through cell phones more and more. Thus, E-banking capability is quickly becoming an increasing requirement in order to compete in the marketplace. E-banking capabilities provide companies with essential flexibility and differentiation in the market through Internet-based service applications.

MOBILE MONEY. The increase of mobile phone usage in emerging markets makes mobile money a safe, low cost initiative for the financial sector. It is an easier way to transfer money to family and friends, money is sent, and payments and withdrawals can be made without ever going to a physical bank or payment center. M-Pesa, an early developer of mobile money, concluded that mobile money “has enormous social and economic benefits.”

SELF-SERVICE. Self-service and the customer should be a primary focus for firms in this new financial service world, according to IBM. AppViewXS is a self-service portal firms can purchase, so customers can check the status of their account and gain instant access to available services. Customer questions and concerns are addressed more quickly, states an IBM representative. This technology automates many processes; the result is that staff workload is reduced while representatives operate faster and more efficiently.

Financial service firms need to have sustainable, steady expansion in the emerging markets in order to grow in the future. Deloitte and Touche Research reports that financial service firms have not positioned themselves to capitalize on more geographically dispersed opportunities. More than 93 percent of the executives interviewed for this report acknowledged that their firms “are not operating in a globally integrated fashion.”

The same report states that financial firms need to invest away from veteran or mature markets and toward emerging markets because “by 2025, veteran markets will be rivaled by other markets with faster growing economies and increasingly sophisticated financial product appetites.” USA based firms can look toward Japanese and African markets for expansion opportunities. Kennedy Consulting analysts believe that the market will rebound from the global financial crisis in 2011, but there will not be any return to the robust levels prior to 2007 until much later in the decade; hopefully, the five key trends in this report will help the leaders, employees and investors in the financial service industry to look toward a robust sound future.

In addition to growth strategies, in the 2002 Journal of Business and Industrial Marketing, Henson and Wilson discuss the extreme changes that have occurred in the financial service industry and how many firms are trying to develop and execute successful strategies based on innovative technology and customers. Aside from the regular ups and downs of the financial world, technology and innovation will always prevail as the win-win for the financial service industry. Because online banking has become the norm for most customers, technology will be very important in these firms’ strategies.

With the customer at the center of most trends in financial service firms, creating new values for their current and potential clients beyond current expectations will be a top priority. The need for convenience mixed with technology makes mobile money a great initiative in the emerging as well as the developed markets. Many firms have speed pay, the ability to pay without swiping the card, as part of their credit card services. An embedded chip in the credit card enables payments to be made by putting the card close to the payment processor. Mobile money will be an expansion of payment and money transfers without the need for a card, the need to go to a physical bank, or to use Internet banking. Payments, transfers, deposits and withdrawals can be made with a cell phone.

The World Bank concurs that innovative technology and an increase in e-business strategies will lead to much lower costs and greater competition in financial services. Internet and related technologies, the World Bank affirms, are more than just new delivery channels; they are an inexpensive, different, and very effective way to provide the same services. Since financial service firms must grow organically, build customer loyalty, and accommodate the customers’ expanding needs for services and convenience, partnerships with new technology businesses will allow them to lower their expenses and be competitive.

Established firms such as Amex, Citibank, and others can partner with groups such as the wired tech savvy Google Alumni who are not averse to risk and who own fledgling technology businesses that are reshaping the industry with a new wave of innovative products, write Spencer Ante and Kimberly Weisul of Business Week. Mobile Money Ventures is one such fledgling company that is a provider on the forefront of alternative financial service products. Small companies such as these are able to provide well-known financial firms the wherewithal to open in emerging markets where there is a need for cooperation with other firms in order to attain then obtain the local customer base.

Today’s competition is fueled not just by profitable customers, but also by the firms that are the most efficient and cost effective. Procedural and cultural clash will result from expanding into unknown markets as seen by the history of Citibank in Asia Minor. But in the long run, tighter regulations, new technology and improved business processes will cause expanding in emerging markets not only to change the demographics of the clients (both geographically and core clients), but also to better the global economy and the future of the financial services industry. Keeping the previous trends at the forefront of managers’ strategic plans, financial firms will rebound bigger and better than ever.

UBS Financial Services – What Do They Do?

UBS Financial Services is a global company that provides a full range of financial services to individual clients and companies all over the world. In an increasingly globalized world economy that the kind of international expertise that UBS Financial Services can offer is a distinct advantage to all types of client that need to manage their wealth. UBS offers a service that reflects the global nature of financial markets.

UBS Financial Services has offices on every continent. It operates in Switzerland, the United States, Canada, South America, Europe, the Middle East, Asia and Africa. If even this comprehensive network does not put you near a branch of UBS Financial Services you can use the banking online service. UBS Financial Services online banking offers the convenience of making decisions from the comfort of your own home and provides the same range of wealth management and investment services.

Individual customers can benefit from a complete range of financial services. UBS Financial Services offers annuities,401K plans, securities, mutual funds, fund management, wealth management, life and health insurance programs and trust funds. In addition UBS Financial Services can provide an attorney network, Roth IRA accounts, estate planning, account management, retirement distribution analysis, educational funds and fund management and lines of credit. In other word UBS Financial Services offers all the services you would expect to find in a worldwide financial service.

For businesses of all sizes UBS Financial Services offers a comprehensive range of services. UBS Financial Services can provide a customized package consisting of employee stock ownership management, retirement services, corporate cash management, consulting and a global expansion option. Whatever size of business you run UBS Financial Services has something to offer.

If your business already operates globally then UBS Financial services can offer specialized services including rates and currency calculators, equities, fixed income, investment options and help with employee benefit and retirement packages

Non-profit agencies can benefit from UBS Financial Services because the company is sensitive to the specialist needs of this sector. UBS Financial Services is aware of the regulations that effect the disbursement of funds in the non-profit sector. Government agencies, banks and other other lending agencies work with UBS Financial Services enabling the company to develop a unique expertise in this field that can benefit large or small non-profit agencies.

UBS Financial Services operates a specialised online trading system that allows the client to input trades directly. A client who needs advice can work with a financial advisor to develop a portfolio of investments using the expert knowledge of UBS Financial Services. Both companies and individuals can take advantage of this service. This can be done in one of two ways. A brokerage account can have a flat rate fee on each trade or can be charged on the assets in the account. An individual or company that have a high number of trades will benefit from the second type of fee structure if they keep an steady balance in their asset account

Ameriprise Financial Services – The Best Personal Financial Adviser

In today’s growing consumer market, where one has plethora of options to choose from for almost all goods and services, many companies have managed to maintain their goodwill and win the rat race with a simple rule – consumer is the king!

Some companies have carved their niche with prompt and accurate customer services and support system. A leading name among financial advisory services today is – Ameriprise Financial Services or the AFS.

Ameriprise Financial Services initiated as a small company from a local office, and have managed to expand a fortune. They are best known for their online financial advisory services and personal consultation.

Their strategy for the same is to use a handy advisor locator. The best part of using this locator is that you do not need to give any personal details. On the company’s web portal simply key in your zip code. The locator would automatically supply a list of Ameriprise Financial Services Advisors with in your vicinity. Be rest assured that you won’t be contacted unless & until you yourself opt to call an agent.

Besides the regular functions of the web portals, Ameriprise Financial Services’ website offers enormous wealth of information on all aspects regarding financial planning. An individual’s financial planning primarily depends on their budget and the financial requirements. However, at the end financial planning remains one’s personal decision. Yet, all of us need to have a clear understanding of our goals from the same.

The personal advisors at Ameriprise Financial Services understand these basics and hence their website details the very core information like:

i. The fundamentals of investment
ii. Tips for paperwork
iii. Information that we must put forward before the advisor to make the best of his services. This way he or she would give you the best possible recommendations for your personalized financial planning needs.

How the Ameriprise Financial Services’ Advisor works?

Ameriprise Financial Services’ personal financial planner initially offers a free consultation session. Here, he or she would help you identify your financial goals. He or she would present before you the realistic & concrete picture of your current scenario and your actual needs. That is your financial stand today and what it requires to meet what you want.

In the following sessions, the advisors would help you synchronize the goals, that is prioritizing the needs & wants. He or she would then prepare the information you need. Next, He or she would present this information in a way that it clarifies all your doubts. Hence the advisor would help you understand the best possible ways to achieve your financial goals.

Ameriprise Financial Services advisors are always there for you in order to answer your questions. Yet, they are just advisors and they would leave the final decisions for the client or customer.

Finally a written plan would be developed. As per your requisites and goals it would also be modified until completion.

That is not all. You advisor would also help you implement the plan with regular meetings. Ensuring that the customer stays on the track to achieve their financial objectives and goals, they would guide you through the required changes as well.

What are the other services provided by Ameriprise Financial Services?

1. Insurance

Ameriprise Financial Services also deals with insurance. They provide:

i. Life Insurance
ii. Health Insurance
iii. Disability Insurance
iv. Long Term Care Insurance
v. Home Insurance
vi. Auto Insurance

2. Banking & Lending Agency

Ameriprise Financial Services is also an efficient banking & lending agency so they help you through money management & financial planning in the practical terms.

3. Investment Products
Ameriprise Financial Services’ investment products include the following:
i. IRAs
ii. Annuities
iii. Stocks
iv. Bonds
v. Mutual Funds

Financial Services Help Manage Money

Financial Services #1 Wealth Management

Frequently individuals who are wealthy need financial services in order to manage their money and stay wealthy. Many wealthy individuals who do not use financial services for wealth management see their money slipping out the window. However, those who use wealth management financial services not only maintain their wealth and enjoy it, but also see it increase.

Financial Services #2 Investment Banking

Investment banking is another offering of financial services that many individuals enjoy. This is because investment banking financial services focus on creating capital through client investments.

Financial Services #3 Asset Management

Financial services offer asset management for individuals who cannot or prefer not to manage their own assets in the form of cash, property, bonds, and stocks. Fortunately, financial services are able to handle asset management competently.

Financial Services #4 Business Banking Services

Business banking financial services are also an option for businesses that need help in managing accounts, income, payments, loans, and any other types of financial services needed. Business banking services are a very important part of the financial services sector.

If you are interested in financial services helping you manage your wealth, assets, make investments for you, or manage your business banking, and then you should contact several financial services providers in order to compare services and fees so you can find the one that is best for you.

Outsourcing Financial Services

As the finance and accounting sector is getting transformed, there is a need for new and improved solutions to cater to the challenges of the market. Changing regulations, rising costs, growing customer demands and need for technology advancements, are some of the concern areas. Financial institutions are implementing value added services and introducing new ways to engage customers, however, there is a huge scope of improvement that can only be achieved by an expert. A professional finance and accounting service provider can help the banks, insurance and financial institutions to manage their processes well, while expanding their reach into the global market.

Firstly, it is important to understand that the financial market caters to what all business verticals. This domain caters to:

Accounts: It includes general ledger accounting, bookkeeping, accounts payable, accounts receivable and so on.

Mortgage: It includes pre, during and post mortgage customer support, collections process, bank reconciliation and so on.

Customer Service Customer Service: It includes handling end-to-end customer queries and offering relevant solutions to resolve it. Also, suggesting solutions to meet the requirements of customers is a part of this segment.

Process Improvement: It includes measures to improve the overall process. Process optimization and cost saving is also a part of this segment.

Apart from the regular accounting functions, the financial sector also involves, mortgage and collection process. Loan processing involves a lot of phases, where a loan amount is planned, sanctioned, processed and approved. To do all this in an effective manner, enterprises are implementing innovative solutions in association with their service partner so as to offer the best-in-class services to the end customers. Also, a dedicated team of financial professionals is required to manage it all, timely and efficiently.

The finance function is getting intuitive, interactive and instantaneous by nature and to keep pace with this current state of business, entrepreneurs are enhancing their capabilities.

The accounting and financial services offered by a BPO (Business Process Outsourcing) service provider brings great results to a client’s business. Their measurable and innovative solutions offer guaranteed results and best performance. The third-party vendors offer customized solutions in order to meet the specific requirements of business owners. Having years of experience in process handling and client-servicing, a service vendor brings desired business results. With a global delivery network, service vendors are empowered to cater and serve global clients, financial institutes, banks, etc.

Service vendors offer a wide range of services in the following areas:

• Market research
• Financial planning & management
• Financial research & marketing
• Banking and Mortgage
• Accounting
• SLA management